Shipping Policy

Effective Date: 07/01/2025

Last Updated: 07/01/2025

Thank you for shopping at Shuu. We’re committed to getting your order to you quickly and securely. Please read below for our current shipping guidelines.

Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday).

Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Rates

We currently offer:

Standard Shipping (3–7 business days): $5.99
Expedited Shipping (1–3 business days): $11.99
Free Shipping on orders over $75

Shipping rates are calculated at checkout based on your location and selected method.

Shipping Destinations

United States

We ship to all 50 U.S. states, including P.O. boxes and APO/FPO addresses.

International Shipping (Coming Soon)

We’re working on expanding to international destinations.

Please subscribe to our newsletter or follow us on social media for announcements about when and where we’ll ship internationally.

Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with your tracking number.

Shipping Delays & Lost Packages

Delivery estimates are not guaranteed. Delays may occur due to:

Carrier disruptions
Weather or natural events
High order volume

Shuu is not responsible for shipping delays once an order has been handed to the carrier, or for packages marked as “delivered” that are lost or stolen.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

We are not responsible for orders sent to incorrect addresses.

If you spot an error after checkout, contact us immediately at support@shuuglobal.com — changes may not be possible once your order ships.

Pre-Orders & Backorders

If you purchase a pre-order or backordered item, the estimated ship date will be listed on the product page. Your order may be held until the full order is ready to ship.