Returns and Refund Policy
Effective Date: 07/01/2025
We hope you love your purchase! If not, we’re happy to help.
Return Window
We accept returns and exchanges within 7 calendar days of delivery (including weekends and holidays).
To be eligible, items must meet the conditions below.
Items must be:
- In original condition (unworn, unwashed, no damage)
- With all original tags and packaging
- Returned within the 7-day window
Items that do not meet these conditions may be declined or subject to a restocking fee.
Non-Returnable Items
We do not accept returns or exchanges on:
- Final sale items (clearly marked at checkout)
- Gift cards
- Intimate accessories (such as earrings or undergarments)
Exchanges
We’re happy to offer exchanges for a different size or color, if the item is available.
To reserve your replacement item, let us know in your return request.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive your return.
Shipping charges are non-refundable.
We’ll notify you via email once your return is processed.
Return Shipping
Customers are responsible for the cost of return shipping unless we made an error or the item is defective.
We recommend using a trackable shipping service. Shuu is not responsible for lost return shipments.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please try the following steps before reaching out to us:
- Check your bank or credit card statement
- Contact your payment provider
***Start a Return or Exchange***
Please complete our Return Request Form to start your return or exchange.
We’ll respond within 1 business day with return instructions.
If your item was received damaged or incorrect, please include a photo in your request. Claims must be submitted within 5 days of delivery.
Still have questions? Email us at support@shuuglobal.com